Medical Call Center Solutions with AnswerNowMD
Answering Services, Virtual Reception, Appointment Scheduling, Reminders and Patient Communication
Customer service is important to any business. But for those in the health or medical fields, this can be even more challenging. You need to ensure that customers receive accurate information from qualified professionals with the skills and expertise that your particular specialty demands.
This is a job you cannot entrust to untrained or inexperienced staff members—yet you may not have the budget to support a full-time team of customer support specialists with healthcare experience.
The solution: Medical Call Center Solutions with AnswerNowMD
AnswerNowMD is AnswerNow's dedicated healthcare team who work with medical providers, hospitals, healthcare facilities, and any business in the healthcare field.
Patient care and medical professionals require experienced teams to help manage the complexities of individual services. We are experts in providing the special kind of care and support your practice needs. Our team works exclusively with healthcare industry clients to make sure their clients and patients receive excellent care and attention during their time of need.
In addition, our experienced and dedicated medical call center staff goes through rigorous, customized training before taking a single live call. Our business thrives off of our reputation, and we work hard to ensure that yours does, too.
AnswerNowMD Solutions include:
- Medical call center outsourcing
- Employment screening
- Voicemail – response and prioritization
- Customer service
- Data entry
- Discharge and patient surveys
- Patient follow-up
- Bilingual (Spanish) and interpreter services
- HIPAA compliant text messaging
- 24-hour messaging with multi-channel message output
- Appointment scheduling
- Appointment reminder – live and automated
- Secure Email delivery via TLS Connection
Give your customers a WOW experience! Contact AnswerNow today and learn more about our medical call center, and how AnswerNowMD solutions can improve your patient communication. Call 1-866-506-5663 for a custom quote.