Call Center Services
Call Center Services
Does your business receive a large call volume? Are you torn between the high costs of hiring full-time staff to man your call center and potential lost sales if your customers can’t reach you? AnswerNow! Inc. offers you an affordable middle ground with call center services to meet all of your company’s needs!
We make sure there’s always someone available to answer your customer calls in a timely manner, even if you can’t always be there. Our call center services are available 24 hours a day, 7 days a week, 365 days a year. Call center services allow you to outsource your customer service needs to a team of qualified (and bilingual) professionals who can process telephone orders, answer pre-sale questions, and even respond to routine customer support inquiries. This saves you time and assists in increased productivity!
Review our available call center services below and discover what AnswerNow! can do to keep your customers satisfied and coming back for more. Contact us today for a custom quote!
Order Entry
Do you offer one or more products and need to accept orders placed over the phone? AnswerNow! can process them even after typical business hours. We’ll even work with you and your product catalog to increase your up-sell and cross-sell potential, with all orders processed through our state-of-the-art credit card authorization system. Stop missing sales because you’re missing calls!
Help Desks and Product Hotlines
Do your customers often have questions before ordering your products? Do they need customer or technical support assistance? Our call center services mean you don’t have to waste any more time answering the same routine questions! We’ll work with you to make sure we can provide the answers your callers need, either converting them to customers or keeping them.
Custom Database Compilation and Call Routing
Let AnswerNow! help you gather leads and serve customers more efficiently with our custom database services. When customers take advantage of your call center services, we can collect their contact information for you, allowing you to convert them to customers later even if they don’t immediately purchase. When messages have to be passed along to your own sales or support staff, we make the process run smoothly by creating a custom database to route those messages to the correct person, department, or regional office in your company. That means your customers never have to wait longer than necessary to receive a response.
Reservation and Appointment Setting
Does your business rely on appointments with clients? Do you regularly host events where you need to manage reservations? When you outsource those answering services to AnswerNow!, your in-house employees won’t have other important work being interrupted to deal with constant appointment reminders or confirmations. We make sure everyone remembers where and when to show up.
Bilingual Call Centers
AnswerNow! offers you more than 24-hour call center services. We offer those services in five languages – English, Spanish, French, German, and Italian – so you know we’re always able to meet the needs of your unique mix of customers! Our bilingual answering services allow you to be there for all of your customers equally.
Please call a member of our sales staff at 1-800-226-0491.