Services Included in Your Cost

Holidays.
Our job is to be here when your office is closed. Therefore, there is no additional charge for holidays, as we feel this should be included as part of the service you sign up for. 24 hour coverage truly is 24 hour coverage.

Automated system time.
Should you choose to have a customized greeting on your account, we will not charge you for any of the calls that hit our automated system but don’t come through live to a Team Member. We will also not charge for the voicemail time associated with your personalized greeting.

Email or fax delivery.
We will send you a daily copy of all messages received/taken at the time and delivery method of your choice. This is an automated process, and is therefore included at no additional charge with your service.

Text message / pager delivery.
When delivering messages to your on call personnel, this service is automated. Therefore, there is no cost associated with delivering automated messages to your team.

Bilingual coverage.
We have Spanish speaking Team Members on staff 24 hours a day,7 days a week guaranteed. Should your callers require bilingual assistance, we provide this service at no additional charge.

Short notice office coverage.
Should you find yourself in need of phone assistance during hours we ordinarily don’t answer, we will handle your calls at your regular per unit fee, with no additional cost associated.

Dedicated Customer Service Representative.
Instead of having to speak with someone different every time you call, one of our tenured Customer Service Representatives will be assigned as the single point of contact for your account. You will have one person to work with on a regular basis should you have any questions, concerns, on call information to deliver, etc.

Disaster Recovery Plan.
Our system provides redundant phone and power systems to ensure our service is never down. This is especially helpful to our clients when they are experiencing power or telephone outages.