Case Study: Phoenix and Valley Transit Metro Rail
With the advent of light rail service in the Valley, an entire host of Customer Service issues and challenges was presented. With the light rail system still in the preliminary stages, AnswerNow had the solution for the state’s twenty-four hour hotline. AnswerNow has th ability to handle the full spectrum of issues that will arise with each phase of the project, ranging from community concerns and construction schedule inquiries to utility outages and traffic detours.
