Case Studies

AnswerNow! is committed to making your business as successful as it can be through the use of a trained and experienced staff. For years, we have honed the process of providing telecommunications services for a wide range of clients with a variety of needs. Each situation requires a unique and customized approach. We pride ourselves on giving you fresh communication options, rather than the prepackaged services of our competitors. View the studies below to understand how we have been able to achieve high levels of satisfaction for our clients.

The Health & Wealth Raffle
AnswerNow! provides all the inbound telephone and inquiry services for the St. Joseph’s Hospital & Medical Center Health & Wealth Raffle. Participants can purchase raffle tickets twenty-four hours a day via the services of AnswerNow! The assignment also included the processing of payments and the distribution of information about the Raffle. The last three Health & Wealth Raffles have raised over $10 million for medical research in Arizona. AnswerNow! is proud to be a part of the success story.

Phoenix/Valley Transit Metro Rail
With the advent of light rail service in the Valley, an entire host of Customer Service issues and challenges were presented. With the light rail system still in the preliminary stages, AnswerNow! had the solution for the state’s 24-hour hotline. AnswerNow! has the ability to handle the full spectrum of issues that will arise with each phase of the project, ranging from community concerns and construction schedule inquiries to utility outages and traffic detours.

Wow! Enterprises
When a major manufacturer of personal health enhancement products needed a company to help them expand by providing around-the-clock coverage to their world-wide client base, AnswerNow! was there to meet the challenge. Through the development of customized software, AnswerNow! has helped Wow! Enterprises reach over 7,000,000 unit sales. We continue with helping to win new customers and keep established ones happy with product updates and information. It’s all part of AnswerNow!’s approach to providing full-service solutions to meet and exceed our client’s expectations.

Wilderness Medics
To meet the demands of the nationwide increase in natural disasters and fires, Wilderness Medics looked to AnswerNow! for solutions. They are assured that no matter what the time of day, or nature of disaster, each call is handled immediately and accurately to mobilize their emergency response teams. Even during the extreme demands of the Southwestern regional fires of the last few years and America’s need for emergency support during 9/11, AnswerNow!’s procedures for dispatch assured that each call was delivered to the appropriate medic team leader within a 5 minute window. This level of critical service response is a hallmark of AnswerNow!’s ability to assure our clients that they can sleep well at night with the confidence that their calls will be handled with the utmost level of efficiency and resolve.

Deer Valley Unified School District
Every parent is concerned about the safety of their children at home and at school. With the number of school-related incidents on the rise, Deer Valley Unified School District needed around-the-clock service to handle any emergency that might occur. Dealing with transportation issues that range from daily issues for their students to special arrangements for field trips and athletic events, AnswerNow! provides assurance that all students are treated as the precious cargo that they are. Providing the community with a venue to notify the District of any suspicious activities on their campuses or maintenance issues ranging from damaged trees to broken pipes, AnswerNow! is able to assure parents and staff alike that any after-hours situation will be handled with compassion and confidentiality, minimizing the impact to the campus and the taxpayers that support them.