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Read the latest AnswerNow corporate news about our customer service call center solutions, our employees and our company.

January 28, 2014
Answering Services Provider, AnswerNow, Releases Guide Titled "How New HIPAA Regulations Impact Medical Answering Services"
Answering services provider, AnswerNow, released its latest resource guide titled "How New HIPAA Regulations Impact Medical Answering Services" Available for download now, the guide contains valuable information on how companies can ensure compliance with the latest Health Insurance Portability and Accountability Act (HIPAA) regulations. 

December 22, 2013
Medical Answering Services Provider, AnswerNow, Develops Several HIPAA-Compliant Advancements, including Interfaces for CellTrust® and SmartPager
Medical answering services provider, AnswerNow, successfully launched several HIPAA-compliant service upgrades. The company now offers interfaces with CellTrust® and SmartPager. It has also developed an in-house application that integrates with the company's current call center platform. 

December 19, 2013
Answering Services Provider, AnswerNow, Releases Guide Titled "7 Significant Costs a Phoenix Answering Service Can Help You Avoid" Available for download, the guide explains how businesses can save a substantial amount of money by outsourcing to an answering service

October 31, 2013
Phoenix answering services provider, AnswerNow, released its latest resource guide titled "5 Most Important Steps to Improving Customer Service." Available for download now, the guide contains information on how companies can improve service delivery to their customers.

October 31, 2013
Medical Answering Services Provider, AnswerNow, Successfully Integrates HIPAA-Compliant Text Messaging Services Through TigerText
edical answering services provider, AnswerNow, announces it has successfully integrated the "TigerText" secure messaging application within its AnswerNowMD service. TigerText allows compliance with the "Health Insurance Portability and Accountability Act," or "HIPAA," the federal regulation assuring all patients have a right to privacy.

August 13, 2013
National Call Center Solutions Provider, AnswerNow, Earns Award of Excellence for Outstanding Service
National call center solutions provider, AnswerNow, has been honored with the exclusive ATSI 2013 Award of Excellence for the seventh consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry's Trade Association for providers of telecommunications and call center services.

July 16, 2013
National Call Center Solutions Provider, AnswerNow, to Host Webinar on Important Considerations for Customer Service Outsourcing
National call center solutions provider, AnswerNow, knows that bad customer service has a direct and serious impact on a company's bottom line. Today, the impact is severe when people use social media to share immediate reports of customer experiences, particularly negative reviews.

July 13, 2013
AnswerNow wins ATSI Award of Excellence for Seventh Year
AnswerNow, Inc, has been honored with the exclusive ATSI 2013 Award of Excellence for the seventh consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry's Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.

June 20, 2013
Contact Center Services Provider, AnswerNow, Adds Text and Email Messaging Feature to Automated Appointment Reminder Service
National call center solutions provider, AnswerNow, has added a new customer service calculator to its website to help organization determine costs of poor customer service and the overall impact to profitability.

June 4, 2013
Contact Center Services Provider, AnswerNow, Adds Text and Email Messaging Feature to Automated Appointment Reminder Service
Contact center services provider, AnswerNow, has added a new text and email messaging capability to its automated appointment reminder service. The automated messaging function conveniently reminds an organization's clients, patients and customers of important scheduled events and appointments.

March 19, 2013
Call Center Services Provider, AnswerNow, Attends 26th Annual StarTel National User's Group Conference
AnswerNow recently returned from attending the 26th Annual StarTel National User Group (SNUG) conference. This year's event was held March 3-6, 2013 at the Hyatt Regency Newport Beach, California.

 

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