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# of Customers Who
Leave Your Organization ANNUALLY
$/Year in Lost Revenue
Cost of Marketing to Gain 1 Customer
Your Cost to Replace
Your Operating Budget $
The Percentage of your Operating Budget Spent on Fixing
$ Your Organization Wasted In Fixing Bad Customer Service
Adapted from AchieveGlobal and TARP
* Select services = programming and training fees on new accounts. Up to $100 value. Limited time offer so act now. Restrictions may apply.
"24% of consumers who had unsatisfactory service interactions shared their experiences through social networks in 2010, a 50% increase over 2009."
Forrester Technographics Customer Experience Online Survey
Save 10% on select services when you submit your results below.
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