Author Archive
Keep it Stateside: Help the US Economy
Posted by: | CommentsWe all know that the US economy has been hit hard over the past few years. Running a business, which was hard to begin with, has become even harder what with trying to figure out how to cut costs, keep employees happy and still offer outstanding customer service and a great product. Many business owners have looked to start outsourcing many of their business processes; from graphic design, to payroll and of course an answering service.
But why outsource out of the country? I just read an article that the Philippines holds the title of the world’s top call center destination and is expected to make $9B in revenue this year. That is a lot of money that is leaving the US economy.
As a US company, an answering service in Phoenix Arizona, we firmly believe in the power of keeping business stateside. Outsourcing to other countries has a direct impact on taxes and revenue that go to each state. Did you know that 73% of what you spend in American businesses will stay in the US economy and is then re-circulated creating more tax revenue for your community and state (source: Local Works)?
So, while it may be cheaper to outsource your call center to the Philippines, have you considered what it is costing our economy? A boost in keeping business stateside will be a boost in revenue for small and large businesses everywhere, which will equate to more jobs, and increased support for the community you are a part of.
Schedule Happy Customers, Increase Your Profits
Posted by: | CommentsEvery six weeks I need to have my hair cut in order to keep it maintained. Yes, I could schedule my appointments each time I go in for a cut, but who really knows their schedule six weeks in advance. It is more likely that I will call in to my salon closer to the time I need to get my hair done. However, it can be frustrating to call in, go through the automated system, and sit on hold just to schedule a haircut.
Can you tell I just went through this issue?
I am sure that I am not the only customer who has felt this frustration. And it is such a simple fix! Set up automated appointment scheduling that is guaranteed to make your customers happy and keep coming back for more! There is no company too small for AnswerNow’s automated appointment scheduling services and we encourage everyone to try it out. We offer services for salons, automotive centers, AC Repair companies and many more!
Take the Reins with Your Automated Appointment Scheduling
Posted by: | CommentsIt’s your business and you like to have control of all things related to it; AnswerNow understands that and we love to work with you to make sure that you still feel in control of your scheduling services. Our automated appointment scheduling services are 100% customizable by you. AnswerNow will quickly and easily schedule your customer’s appointments as your front desk supplement. Need to manually switch a customer’s appointment? Our software is accessible to you online and can also link to your office’s appointment scheduling software. It is very easy to use and will simplify your day to day operations, allowing you to focus on taking care of your customers when the come in.
AnswerNow’s automated appointment scheduling software allows for customers to login and schedule themselves if needed. No matter how their appointment is scheduled, your customers will be notified by email, text or phone message of their confirmed appointment. This increases customer satisfaction and helps avoid cancellations and no-shows. Since your appointment scheduling is now automated, you can increase your employee productivity. Happy customers and productive employees, sounds like a winning solution!
Las Festividades están por venir, ¿Quién le está contestando los teléfonos?
Posted by: | Comments¡Es esa epoda del año otra vez! Todo el mundo se prepara para los dos meses más ocupados del año, los pavos están siendo preparados y los regalos se están comprando. Pero, ¿estás pensando en quien estará contestando sus teléfonos mientras está disfrutando de las festividades? No te preocupes, ¡AnswerNow lo tiene!
AnswerNow es un servicio de mensajes en Phoenix que esta disponible 24/7 los 365 dias del año; incluyendo el Dia de Gracias y las festividades del invierno. No hay necesidad de pagar a sus empleados para trabajar estas festividades o que pierdan su tiempo con sus familias. Nuestro personal entrenado estará aquí para cubrir. Debido a que estamos localizados en Phoenix, no tiene por qué preocuparse de un clima de inverno o tormentas de nieve que interrumpirán su servicio. Como nos gusta decir aquí en Phoenix, “No se puede palar al sol”. Les deseamos lo mejor para las festividades y esperamos tomar sus llamadas.
The Holidays Are Coming, Who is Answering Your Phones?
Posted by: | CommentsIt’s that time of year of again! Everyone is getting ready for the busiest two months of the year, turkeys are being prepped, and presents are being purchased. But, are you thinking about who will be answering your phone’s while you are enjoying the holidays? Don’t worry, AnswerNow has got it!
AnswerNow is a Phoenix-based answering services that is available 24/7 and 365 days a year; including Thanksgiving and winter holidays. There is no need to pay your staff holiday pay or have them miss quality time with their family. Our professionally trained staff will be here to cover for you. Because we are based in Phoenix, you don’t have to worry about winter weather and snow storms interrupting your service. As we like to say here in Phoenix, “You can’t Shovel Sunshine.” Have a wonderful holiday season and we look forward to taking your call.
La Razón que Amamos ser un Servicio de Mensajes en Phoenix
Posted by: | CommentsAunque no lo pueda creer, el año ya casi ha terminado. Las festividades están a la vuelta de la esquina y estamos seguros que se está preparando para ellas al igual que nosotros. Aun así, no estamos preparados para la nieve. No nos gusta presumir, pero el otoño, invierno y primera son las razones que nos encanta estar en Phoenix. Mientras que el resto del país empieza a hibernar para el inverno, nosotros por fin podemos abrir nuestras puertas y ventanas para dejar que el aire fresco entre; ¡por los siguientes seis a siete meses! ¡La falta de nieve para nosotros beneficia a usted por igual! El mal clima no nos afecta cómo puede afectar a otros servicios del país con un volumen más alto de llamados debido al mal clima. Esto puede incrementar tiempos de espera ya que hay más llamadas, y usted no tiene personal que puede llegar al trabajo por el mal clima. Esto no es un problema aquí en AnswerNow.
Además, como un servicio de mensajes en Phoenix, tenemos la oportunidad de proveer nuestros servicios a un gran rango de negocios únicos. Nuestros tenemos días de aburrimiento. Proveemos servicios por Phoenix, Tucson y el resto de los Estados Unidos. Si usted está basado en Minnesota, le sugerimos visitarnos en Enero e ir a jugar un round de golf al famoso campo de golf TPC en Scottsdale, AZ; en nuestros shorts disfrutando un día fresco de 68 grados.
Why We Love being Phoenix-Based Answering Service
Posted by: | CommentsIf you can believe it, the year is almost over. The holidays are just around the corner and we’re sure you’re busy preparing for them, as are we. However, the one thing we are not preparing for is snow. Not that we want to brag, but our fall, winter and springs are exactly why we love being in Phoenix. While the rest of the country is beginning to hibernate for winter, we are finally getting to open our doors and windows to let in the fresh air; for the next six to seven months!
No snow for us actually benefits you as well! Bad weather does not affect us the way it can affect other answering services across the country with amplified call volume when businesses are closed due to bad weather. This can increase hold times for clients because there are more calls coming in, and you have staff that can’t get to work because of the weather. This is not a problem here at AnswerNow.
As a Phoenix based answering service, we have the opportunity to provide our services to a broad range of unique businesses. It makes our days interesting and never dull. We do provide services throughout Phoenix, Tucson and the rest of the United States. So, if you are based in Minnesota, we encourage you to call us 1-800-226-0491 and come meet with us in January. Then, go hit a round of golf at the world famous TPC golf course in Scottsdale, AZ while wearing shorts and enjoying our brisk 68 degree days.
Automatizase Ahora
Posted by: | CommentsEn nuestro último artículo, hablamos de las tres razones porque los sistemas automatizados de mensajes son buenos para el negocio. Hoy hablaremos de un gran sistema de servicios automatizados que pueden ser útiles para usted y su compañía; posiblemente usos de los que no ha pensado.
• ¿Su compañía o negocio ofrece membresías anuales? AnswerNow puede ayudarle en mandar mensajes automáticos a sus clientes cuando es tiempo de actualizar membresías que ayudara a sus clientes regresar año tras año.
• Asegúrese de recibir pagos de sus clientes a tiempo por medio de recordatorios. O si a un cliente se le ha pasado el pago, AnswerNow también puede mandar recordatorios de tardanza de pago.
• ¿Ofrece promociones mensuales o incentivos especiales? Déjenos llamar a sus clientes con un recordatorio automático de lo que está ofreciendo.
• Si usted cambia de domicilio o de número de teléfono, AnswerNow puede mandar una llamada automática a todos sus clientes con su información nueva.
• ¡Y mucho más!
Utilizando nuestro sistema automatizado para cualquier de sus necesidades puede ser económicamente efectivo y ahorrarle a usted y a su equipo de trabajo el estrés de estar llamado a cada uno de sus clientes con los ejemplos listados arriba. Nuestras grabaciones son amables, profesionales y sobre todo especialmente hechas a las necesidades de su negocio.
Get Automated Now!
Posted by: | CommentsIn our last blog article, we talked about three reasons why automated appointment reminders are good for business. Today we’re going to discuss the wide array of automated answering services that could be useful to you and your company; possibly many uses you haven’t even thought of.
• Does your company/business offer annual memberships? AnswerNow can help send out automated membership renewal reminders to keep your customers coming back year after year.
• Make sure you receive customer payments on time by having us send out automated payment reminders. Or if a customer misses a payment due date, AnswerNow can also send out automated past due reminders.
• Do you offer monthly promotions or special incentives? Have us telephone your customers with an automated recording of what you are offering.
• If you move or change your phone number, AnswerNow can send out automated phone calls updating your customer base with your new information.
• Plus many more options!
Using our automated appointment services for whatever your need may be is cost effective and saves you and your team the stress of manually calling each of your clients with any of the above examples. Our recordings are friendly and professional, and most importantly, specifically formatted to your businesses needs.
If you are interested in our automated appointment service reminders please contact us 1-800-226-0491 or read more about automated answering services.
Recordatorios de Citas Automatizados 3 Razones que Benefician a su Compania
Posted by: | CommentsLe ha pasado hasta a la persona más organizada antes; una cita paso debajo del radar de un calendario de Outlook, BlackBerry o una agenda. Al proveer a sus clientes con un sistema automatizado de citas por teléfono, drásticamente puede mejorar las operaciones de su negocio. AnswerNow tiene tres razones de porque debería considerar agregar un sistema de recordatorios a su servicio:
1. Mejorar el Flujo de Interacción con el Cliente Nuestro sistema automatizado de mensajes recuerda a sus clientes de eventos importantes que ayudan al flujo de su negocio. También demuestra a sus clientes que son importantes y que son apreciados, que a su vez aumenta la satisfacción al cliente. También demuestra el nivel de profesionalismo de su compañía.
2. Reduce las Faltas Otro beneficio a nuestro sistema automatizado es la reducción de faltas a sus citas. Ha habido varios estudios mostrando que ofreciendo a sus clientes un recordatorio de su cita puede reducir las faltas de hasta 50% o más.
3. Ahorre Tiempo y Dinero Teniendo a AnswerNow como su sistema automatizado de mensajes, usted no tendrá la preocupación de tener personal que haga esas llamadas, o puede utilizar sus empleados para otras responsabilidades más importantes. Nuestro personal ofrece la flexibilidad de trabajar con usted para crear un sistema automático que funcione para sus necesidades en el empleo.
