AnswerNow! In the News!1
ATSI (Association of TeleServices International) Award of Excellence
The ATSI Award of Excellence is a measure of quality customer service provided by call centers and answering services around the world. As the leading industry association for answering services, ATSI has established a set of guidelines for call centers and answering services to demonstrate their level of customer service. “Mystery calls” are placed by a third party company throughout the year to participating call centers, and can be received at any time, twenty four hours a day, seven days a week. The “mystery calls” are scored in several categories including, but not limited to, hold time, correct use of grammar, manners, verification of information given by the caller, and operator knowledge and confidence.
AnswerNow! has achieved this coveted award for two consecutive years, and we are continuing our participation in this program. Ultimately, our goal is to ensure that each caller feels they had a positive experience, and their call was properly managed. AnswerNow! is confident that through our continued on-site quality assurance and participation in the Award of Excellence program, our callers are receiving the highest level of care.
