Bilingual Training

Many businesses have customers who primarily speak Spanish, or are completely bilingual.  It can be difficult for a company to employ enough staff members to make sure that their Spanish-speaking clients are serviced, let alone provided with the same level of quality service that the company aims to deliver.  At AnswerNow, hiring and maintaining a team that is capable of providing exceptional quality service to both Spanish and English speaking customers is our priority!

In order to attract and retain bilingual Team Members, those who are proven to have excellent language skills in both English and Spanish are offered a higher rate of pay for most positions.  Our bilingual Team Members are of great value to our Team, so when we are hiring, we make sure that our bilingual candidates are up to the challenge.  When going through the application process, each candidate is given a verbal comprehension test in English.  This ensures that all applicants have a strong enough sense of the English language to be able to provide excellent customer service to all of our English-speaking clients, without fear that a language barrier will become an issue.  Later in the hiring process, bilingual candidates are tested on their Spanish-speaking skills.  During their second interviews, these candidates engage in an additional question-and-answer process with one of our bilingual hiring managers, done completely in Spanish.  This allows our hiring manager to discover whether or not an applicant’s Spanish skills are strong enough to provide our Spanish-speaking clients with the exceptional customer service that AnswerNow provides.

Once qualified applicants have been chosen, they undergo detailed training on professionalism and terminology associated with any accounts they may be assigned to work on.  Bilingual candidates are given practice in both Spanish and English scenarios, in order to ensure they are prepared to handle any situation that may come their way.  Approximately 60% of our staff is bilingual, and we guarantee in-house bilingual Team Members will be available 24 hours a day, 365 days of the year!  Don’t miss out on potential customers due to a lack of Spanish skills!  Allow AnswerNow to help your Spanish-speaking customers receive the service they need, and never miss out on another opportunity again! Check out a few of our bilingual posts – Manteniendo sus Datos Seguros y Poniendo Las Necesidades De Sus Clientes En Primero.