Using a Live Answering Service

Has everyone seen the “My name is Peggy” Discover Card commercials? One of the best commercials is when the phone call gets “transferred” throughout the “office,” which is actually a shack. They’re pretty humorous, but it leaves you wondering how many answering services are possibly run out a basement, providing poor customer service. AnswerNow opened its doors 13 years ago as a comprehensive, full-service answering company, and has grown tremendously since then. Our facility is equipped not only with state of the art technology but a very comfortable and fun environment for all of our employees.

Hiring a live answering service when you are away from the office can help with managing an overflow of calls and taking of messages, and most importantly, helps promote customer loyalty. This provides you the satisfaction of knowing that your customers will always be taken care of when they contact your business. It’s important to consider what jobs the answering service will perform for your company.  Services can include answering calls, taking messages, scheduling appointments, or providing help desk support for your merchandise. Whatever the job requires, you must ensure that your answering service can support your customer needs.

Using AnswerNow

AnswerNow offers you many services to choose from when creating your custom account. As your answering service, we will answer your overflow calls for you, and your customers won’t become agitated waiting on hold or repeatedly leaving messages. AnswerNow makes sure your customers are taken care of around the clock with 24-hour messaging. Our skilled and professional Team Members will take messages, forward calls, and manage your other virtual reception needs. AnswerNow also offers you bilingual answering services! Our call centers can even operate as a full-service help desk, offering knowledgeable answers to common customer questions about your products.

Don’t get stuck with a “Peggy”… contact us today for a custom quote!