How Can Remote Reception Assist You?

Take a minute to think about the last time you had to call a business for a problem or to ask a question and had a great customer service experience. What part about that call made it so wonderful? Was it because you were greeted by a machine and had to punch a dozen numbers to get to the department you needed? Was it a long hold time? Was it because the person who did answer was snippy and unprofessional? It’s pretty doubtful it was any of those reasons.

You were most likely spoke with a live representative, and were treated with care by a helpful person. Wouldn’t you want your customers to have the same experience when calling your company? It is not always feasible to have someone in your office cheerfully and professionally answering your phone calls all day every day. That is where an effective remote reception service can come in. Outsourcing your front reception duties is a smart idea and will help your business bloom, and here is why.

1. Be the Exception to the Rule. A remote receptionist can make your company the exception to the rule – stand out from the competition by giving your customers more than they expect, give them better service than the competitors. Don’t allow their calls to go to voicemail whenever possible, and don’t make them wait on hold. Remote receptionists will provide your customers with an immediate response and leave them feeling happier and satisfied with the high level of service they received.
2. Get Real. A live receptionist is the closest you will come to providing a human connection over the phone. If you are unable to staff an onsite receptionist, then hiring a remote receptionist service is the best move for your company. Your customers will always want to talk to a real person and not a machine. There is value in human interaction and a great answering service will have Team Members who care about your customers as much as you do. A machine will never be able to gauge the urgency of a phone call, collect the right information or calm down an upset customer.
3. Increase Productivity. Satisfied customers mean a difference to your bottom line, including repeat business and increased word-of-mouth. A remote receptionist also means that your staff is more productive during work hours due to fewer distractions. Knowing your calls are being handled quickly and effectively will allow you and your staff to focus on running your business. Your team will never have to stop work on an important project, or put a customer on hold- AnswerNow will get it!