The Cost of Staffing a Receptionist vs. Virtual Reception

Your business is on the rise and you’ve made the decision to hire someone to start fielding all your calls, a true sign of prosperity. Before you begin the lengthy interview process of hiring the right person to be your in-house receptionist, have you considered what it’s going to cost you? Are you going to be able to provide enough hours and work for someone who is relying on this job for stable income? There is a lot more to hiring a receptionist than most people realize, so before making that decision, ponder these next few thoughts.

Is it Cost Effective?

There are many advantages to partnering with an answering service for your virtual receptionist, beginning with being more cost-efficient than hiring a receptionist. A staffed receptionist is another person on a payroll, which could affect the percentage you pay to an outsourced human resource company. Another staff member affects the taxes you pay on a business and will also cost you more in providing benefits. Does your company also require overflow calls or after-hour phone service? Are you meant to be available 365 days a year? That is a lot of overtime to be paid to a receptionist or you may need to hire several receptionists to be on staff. Partnering with an answering service for your virtual reception will guarantee that you will be provided with their answering service whenever you need it. It does not matter if you need it part-time, for overflow calls, after-hours or on a full-time basis, 24/7, even 365-days a year. At AnswerNow! we never call out, ask for vacation, or require constant management time.

Will You Be Paying a Receptionist to be on the Internet?

Before hiring a receptionist, you also need to consider if you truly have enough work to keep them busy 40 hours a week? A receptionist will need to be available to answer the phone any time it rings, but what will she do in the meantime? Perhaps you don’t have enough call volume to keep your receptionis busy 40 hours a week so you provide them with other tasks to complete. When you do provide work to be done like data entry or other office management jobs, she could be overwhelmed with handling all incoming calls and other important work does not get . Hiring AnswerNow! as your virtual receptionistyou will essentially fill three job positions for less than the cost of one! You will have a personal assistant, a receptionist and high quality customer service representatives. While you are out doing what you do best, AnswerNow! will be busy covering your calls, taking messages, registering people for an event you are having, or scheduling appointments. AnswerNow! includes multiple shifts of live team members, who are fresh and ready to handle your business.