Happy Anniversary AnswerNow!

July 1, 2010 will mark AnswerNow!’s 34^th anniversary and we are celebrating with expansion and looking toward the future with new technologies while preserving the values that AnswerNow! was established upon. AnswerNow! was founded on July 1^st, 1976 by Margo Daley-Soll when she suddenly became widowed and had to support and raise 10 children on her own. Margo, a doctor’s wife, noticed a need for a medical call centers that focused on maintaining positive human interaction while serving doctors, their staff and their patients. Over the years, we expanded to also include other business industries that had a need for outsourcing any inbound answering service needs. Our company has been operating under the same management since 1976, and continues to focus on quality service for our clients and an enjoyable workplace for our employees.

34 Years of Quality Service for our Clients

As you read last month, AnswerNow! won the ATSI Award for Excellence for our fourth year in a row. Not only did we achieve this award, but we also ranked number one nationally. Our anniversary will mark 34 years of our daily pledge to provide businesses like you with the best service possible. Our team members are continually learning new technologies and policies to improve our dedication to you, including HIPAA guidelines all the way down to a new keyboard that allows for us to serve your patients in an even timelier fashion.

34 Years of Caring for Our Employees

AnswerNow! believes that taking care of those who work for us will provide better service for our customers. Happy employees creates a happy work environment, which will resonate in the quality of phone service we provide you and your customers. AnswerNow! holds quarterly team competitions, as you saw mentioned in an earlier blog post. The same team that won last quarter’s competition also won the first quarter competition of 2010. They were awarded a BBQ and pool party at the home of Michelle Weiss, Director of Business Marketing. The team was able to choose what they wanted to do, and they felt it would be fun to just be together on a friendly basis, celebrating their victory.

Then to celebrate our top ranking for ATSI, AnswerNow! awarded the hard working team members by placing a new Wii Gaming System with multiple games in the employee lounge/break room, which also contains a ping pong table, air hockey table, employee computers and other items for relaxing on break. The Wii was brought in on June 25^th, in which we also held a party where employees were given additional paid breaks to play Wii games, enjoy company provided food and beverage and just relish in the fact that we are the number one call center in the United States, thanks to their hard work and achievements.