Virtual Reception: Software vs. Answering Service Center

It’s a good problem to have; your business is growing and expanding, however you don’t have the time in the day to field all incoming calls and voicemails. You realize that you are going to have to invest in help, but do you purchase software that uses an automated attendant or do you call on an answering service for your virtual receptionist needs? Of course the answer to this question lies in the needs of your business, but let AnswerNow tell you why a high-quality answering service will set you apart from your competition.

Losing the Human Touch

In a world of technology, the personal touch of a human voice is becoming more and more of an archaic thought. However, your customers may balk at talking to an automated system, leaving them feeling cold and you may end up losing a customer. Utilizing a call center service, such as AnswerNow will maintain the personal touch of a live human voice. Our team members answer your company’s calls with the name of your business and then politely and professionally assist them in the same manner that you would. Your customers will never know that they are speaking to an outside agent, and they will never experience the impersonal coldness of speaking with a machine.

Can Your Automated Attendant do this?

Yes, automated attendant software will be able to “answer,” forward calls and take messages, but what else can it do? Virtual receptionists and virtual offices are able to filter high priority calls versus basic questions, which AnswerNow’s team members are trained to quickly navigate through scripts used in your virtual reception account in order to answer properly. We can provide driving directions, hours, basic questions on your products/services and any other general information. Just remember, a virtual receptionist is supposed to be an extension of your team; our AnswerNow team members are trained to do the job as if they are member of your staff. Can a machine do that?