Employee Spotlight: Joanna Luna

We are very excited to introduce a new monthly segment to our blog spotlighting some of our exceptional team members. AnswerNow! Inc feels that our team member’s hard work and dedication is what makes us an industry leader, so we would like to honor our finest and also let you get to know the faces behind the phone line. This month we are spotlighting Joanna Luna.

We have been privileged to have Joanna on our AnswerNow! team for three years and recently she was promoted from a Team Manager role to an Account Manager role. She has joined our existing team of Account Managers and is responsible for being a single point of contact for all aspects of accounts including updates and informational changes, billing questions, or any other questions or discussion our clients need to have. Joanna is the cheerful voice our clients hear on the other end of the line when they call in on their account.

A Word From Joanna

I have had the pleasure of working at AnswerNow! for the last three years. During the past couple of years, I was fortunate to grow within the company. I started as a Team Member answering incoming calls on the Operations Floor and have transitioned to an Assistant Team Manager, then to a Team Manager, and now I am the newest addition to the Customer Service Department. In the Customer Service Department, we are assigned a group of accounts and we are responsible for managing all aspects of the account from managing on call schedules, following up on Team Member questions regarding the account, keeping account information update, answering client questions, and checking in with our clients on regular basis to ensure they are still happy with service, and to see if there is anything we can do to be of further assistance for our clients.  I enjoy working for AnswerNow because of the company culture, positive attitudes, friendliness, and the many opportunities to grow. When I’m not at work assisting clients or answering calls, I like to spend time at home with my family. I have a three year old son named Hayden Jeremiah who consumes the majority of my time. We recently moved into our first home in Avondale, so when I’m not busy unpacking, I enjoy watching movies, shopping, watching sports, spending time with friends or simply going out for a drive. I thank AnswerNow! for all that I have been fortunate enough to experience.