Case Study: Health & Wealth Raffle
ByAnswerNow! is proud to be a regular part of Phoenix’s annual Health & Wealth Raffle, a fundraising drive that benefits St. Joseph’s Hospital. A community institution, the Health & Wealth Raffle has just wrapped up their 14th successful season. How have we helped? Our virtual call center services have been an integral piece of the Raffle’s success since 2003. By subscribing to our services, the organizers of the Raffle were able to offer the public bilingual, 24/7 phone services – something that would have been prohibitively expensive to do if they hired and trained their own staff.
Virtual Call Center Services is the Solution
Every year we receive compliments from people who have called in, stating that the warmth and professionalism of the call exceeded their expectations. After all, when the public calls in to enter the Raffle, they don’t know they’re calling a call service. Like with other companies, our work with the organization is completely seamless – we truly are the face and tone of voice behind every public interaction with the Health & Wealth Raffle. We take pride in knowing our contribution to this mighty fundraiser is not only functional, but positive as well!
Our Passion Comes through on every Call
We have noticed an interesting side effect of our work with the Health & Wealth folks over the years: when the cutoff date nears, the number of calls received increases exponentially. To handle this overflow, we never resort to outsourcing to other, less busy call centers, or even hiring work-from-home agents. Our team members and operators bond together to work extra hours, bring in friends and family to assist, and even come in on days off! We are passionate with our involvement and believe your busiest days should be our busiest days as well! Whether it’s the Raffle, or your own company, you can be confident that we are passionate about each and every call and will always go the extra mile to get the job done!