AnswerNow! Services Call-to-Action Clients!

The specialty of AnswerNow!’s call center excellence extends across a variety of consumer fields, including non-profit organizations and commercial enterprises. One area of expertise we’re most proud of is our efficiency in managing the needs of our call-to-action clients. As with our other services, call-to-action services are available 24/7, and are always handled by our personable, well-trained Customer Service Representatives.

What Is a Call-to-Action Client?

For those not familiar with the term, call-to-action clients refer to our clients whose advertisements are designed to facilitate an immediate response, or as such, a call to action. Because an urgent desire to act is invoked, it is important that a call center, such as AnswerNow!, be set up to handle a large sudden influx of customer calls without missing a beat, or letting a phone ring. The most prominent examples of call-to-action clients are brief sales commercials that announce “operators are standing by”. Even in this field, however, there are vital services in the call-to-action sphere that also require a fully-operational call center; this is most often the case with emergency plumbing or air-conditioning services, whose customers need to be able to request assistance immediately.

How Our Process Works

If a call-to-action client of ours has a customer call in with an emergency, such as a major plumbing back-up or a broken air conditioner in the middle of an Arizona summer, we take all of the vital information relayed by the customer; this is done as a virtual receptionist, which means we seamlessly appear as the business itself. The required information (pre-determined by our client) is carefully confirmed with the caller. Then, using predefined instructions, we contact our client’s onduty representative by their preferred method, be it phone, text or even instant message. After the successful transmission and confirmation of the message, our client is off to service a new customer within minutes. The originating caller receives a prompt visit from a repair technician; our client receives business that might have otherwise been missed, all while saving on the overhead of staffing their own after-hours receptionist. Contact us today to learn how your call-to-action business will benefit from a partnership with AnswerNow!