Our Reps Hard Work Pays Off

If you walked into Dave & Buster’s a couple weeks ago, you might have found Customer Service Representatives from AnswerNow! enjoying a couple slices of pizza or a friendly competitive round of skeeball! Why is that? These dedicated representatives were enjoying a well-earned prize as the champions in our quarterly in-house quality monitoring test, surpassing all other in-house teams on scores and qualities that help make each call the quality experience you’ve come to expect from AnswerNow!

Another Reason We’re the Best

Last month we told you about The Business Journal ranking AnswerNow! as one of The Best Places to Work; we also told you about the strict set of guidelines we follow that allow us to consistently rank on the Association of Teleservices International’s top call center lists. This is where those two elements overlap, creating a motivational drive of excellence in our representatives that is present on every call. Our staff was divided into teams for this quarterly monitoring event, and were secretly measured on random calls against our own in-house call requirements and those provided by A.T.S.I. While all of our teams scored extremely high marks across our wide stable of service offerings, the highest-scoring on average team was treated to a celebratory night of pizza and team building!

We Continue to Strive for the Best

Even as our team celebrated with a night of much-needed fun outside of the office, they knew that their continued hard work and dedication was vital to not only their personal success, but the success of the company and each and every phone call placed. The ownership of this commitment to quality is what places AnswerNow! above the rest.